{"id":44,"date":"2024-09-09T13:28:16","date_gmt":"2024-09-09T05:28:16","guid":{"rendered":"https:\/\/tucbo.com\/?page_id=44"},"modified":"2025-07-21T15:58:12","modified_gmt":"2025-07-21T07:58:12","slug":"remboursement-returns","status":"publish","type":"page","link":"https:\/\/tucbo.com\/fr\/remboursement-returns\/","title":{"rendered":"Politique de remboursement et de retour"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"44\" class=\"elementor elementor-44\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4850cca e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"4850cca\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2543e19 elementor-widget elementor-widget-woocommerce-breadcrumb\" data-id=\"2543e19\" data-element_type=\"widget\" data-widget_type=\"woocommerce-breadcrumb.default\">\n\t\t\t\t\t<nav class=\"woocommerce-breadcrumb\" aria-label=\"Breadcrumb\" data-no-translation=\"\" data-trp-gettext=\"\">Accueil<\/nav>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-390e9bb e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"390e9bb\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-77f45a0 e-con-full elementor-hidden-mobile e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"77f45a0\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a4bf71d elementor-widget-tablet__width-initial wpr-page-list-vertical wpr-pl-badge-center wpr-pl-icon-center elementor-widget elementor-widget-wpr-page-list\" data-id=\"a4bf71d\" data-element_type=\"widget\" data-widget_type=\"wpr-page-list.default\">\n\t\t\t\t\t<div class=\"wpr-page-list-wrap\"><ul class=\"wpr-page-list\"><li class=\"wpr-page-list-item elementor-repeater-item-78636b8 wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-\"><div><a  href=\"https:\/\/tucbo.com\/fr\/login-register\/\" target=\"_blank\" rel=\"nofollow\" class=\"wpr-no-pointer wpr-pl-title\">Connexion\/Inscription<\/a><\/div><\/li><li class=\"wpr-page-list-item elementor-repeater-item-1e3929e wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-\"><div><a  href=\"https:\/\/tucbo.com\/fr\/aide\/\" target=\"_blank\" rel=\"nofollow\" class=\"wpr-no-pointer wpr-pl-title\">A propos de nous<\/a><\/div><\/li><li class=\"wpr-page-list-item elementor-repeater-item-398910b wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-\"><div><a  href=\"https:\/\/tucbo.com\/fr\/service-discret\/\" target=\"_blank\" rel=\"nofollow\" class=\"wpr-no-pointer wpr-pl-title\">Service discret<\/a><\/div><\/li><li class=\"wpr-page-list-item elementor-repeater-item-2c91efa wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-\"><div><a   class=\"wpr-no-pointer wpr-pl-title\">Options de livraison<\/a><\/div><\/li><li class=\"wpr-page-list-item elementor-repeater-item-ede3842 wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-\"><div><a  href=\"https:\/\/tucbo.com\/fr\/remboursement-returns\/\" target=\"_blank\" rel=\"nofollow\" class=\"wpr-no-pointer wpr-pl-title\">Politique de retour<\/a><\/div><\/li><li class=\"wpr-page-list-item elementor-repeater-item-66863f4 wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-\"><div><a  href=\"https:\/\/tucbo.com\/fr\/contact\/\" target=\"_blank\" rel=\"nofollow\" class=\"wpr-no-pointer wpr-pl-title\">Contacter Tucbo<\/a><\/div><\/li><li class=\"wpr-page-list-item elementor-repeater-item-1d5b492 wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-\"><div><a  href=\"https:\/\/tucbo.com\/fr\/politique-de-confidentialite\/\" target=\"_blank\" rel=\"nofollow\" class=\"wpr-no-pointer wpr-pl-title\">Politique en mati\u00e8re de cookies<\/a><\/div><\/li><li class=\"wpr-page-list-item elementor-repeater-item-b4d8c39 wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-\"><div><a   class=\"wpr-no-pointer wpr-pl-title\">Comment acheter chez Tucbo<\/a><\/div><\/li><li class=\"wpr-page-list-item elementor-repeater-item-96956e7 wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-\"><div><a   class=\"wpr-no-pointer wpr-pl-title\">Conditions g\u00e9n\u00e9rales d'utilisation<\/a><\/div><\/li><li class=\"wpr-page-list-item elementor-repeater-item-c5dd11c wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-\"><div><a   class=\"wpr-no-pointer wpr-pl-title\">Guides<\/a><\/div><\/li><li class=\"wpr-page-list-item elementor-repeater-item-62fc213 wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-\"><div><a   class=\"wpr-no-pointer wpr-pl-title\">Codes des bons<\/a><\/div><\/li><li class=\"wpr-page-list-item elementor-repeater-item-dbab9c7 wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-\"><div><a   class=\"wpr-no-pointer wpr-pl-title\">Ch\u00e8ques-cadeaux<\/a><\/div><\/li><li class=\"wpr-page-list-item elementor-repeater-item-c845b2e wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-\"><div><a  href=\"https:\/\/tucbo.com\/fr\/paiements-en-ligne-securises\/\" target=\"_blank\" rel=\"nofollow\" class=\"wpr-no-pointer wpr-pl-title\">Paiements en ligne s\u00e9curis\u00e9s<\/a><\/div><\/li><li class=\"wpr-page-list-item elementor-repeater-item-4dedf8b wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-\"><div><a  href=\"https:\/\/tucbo.com\/fr\/politique-en-matiere-de-cookies\/\" target=\"_blank\" rel=\"nofollow\" class=\"wpr-no-pointer wpr-pl-title\">Politique en mati\u00e8re de cookies<\/a><\/div><\/li><li class=\"wpr-page-list-item elementor-repeater-item-06079d0 wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-\"><div><a   class=\"wpr-no-pointer wpr-pl-title\">Blog&amp;Actualit\u00e9s<\/a><\/div><\/li><li class=\"wpr-page-list-item elementor-repeater-item-7f75aa6 wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-\"><div><a  href=\"https:\/\/tucbo.com\/fr\/chariot\/\" target=\"_blank\" rel=\"nofollow\" class=\"wpr-no-pointer wpr-pl-title\">Panier<\/a><\/div><\/li><\/ul><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1453b98 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"1453b98\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6bb6c1b e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"6bb6c1b\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b25e419 elementor-widget elementor-widget-text-editor\" data-id=\"b25e419\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h1><strong>Politique de remboursement et de retour<\/strong><\/h1><p>Vous disposez d'un d\u00e9lai de 30 jours \u00e0 compter de la date d'achat pour nous retourner les articles.<\/p><p>Les produits doivent \u00eatre non ouverts, non utilis\u00e9s ou non port\u00e9s et l'emballage ou les \u00e9tiquettes doivent \u00eatre intacts. Veuillez noter que nous ne pouvons pas proc\u00e9der \u00e0 des \u00e9changes.<\/p><p>Tous les achats sont couverts par notre garantie produit d'un an. En cas de probl\u00e8me avec votre produit, nous le rempla\u00e7ons jusqu'\u00e0 un an apr\u00e8s l'achat.<\/p><h2><strong>Informations sur le renvoi d'une commande :<\/strong><\/h2><p><strong>Quel est le d\u00e9lai de remboursement ?<\/strong>\u00a0D\u00e8s que nous recevons votre retour, nous proc\u00e9dons au remboursement ou au remplacement. En p\u00e9riode de forte activit\u00e9, comme \u00e0 No\u00ebl, ce d\u00e9lai peut aller jusqu'\u00e0 30 jours.<\/p><p><strong>Que dois-je inclure dans ma d\u00e9claration ?<\/strong>\u00a0Le(s) produit(s) complet(s) avec tous les accessoires inclus, tous les d\u00e9pliants, cartes, manuels d'instructions et emballages (m\u00eame pour les articles d\u00e9fectueux), car il se peut que nous ne soyons pas en mesure de traiter votre remplacement sans ces informations.<\/p><p><strong>Je pense que mon article est d\u00e9fectueux :<\/strong>\u00a0\u00c0 moins que le probl\u00e8me ne soit tr\u00e8s \u00e9vident, veuillez contacter notre \u00e9quipe d'assistance \u00e0 la client\u00e8le. Nous pouvons parfois vous aider \u00e0 r\u00e9soudre le probl\u00e8me par t\u00e9l\u00e9phone ou par courrier \u00e9lectronique, ce qui vous \u00e9vitera de devoir nous renvoyer l'article ! Si un d\u00e9faut a \u00e9t\u00e9 identifi\u00e9, notre \u00e9quipe vous guidera bien s\u00fbr tout au long de la proc\u00e9dure de retour.<\/p><p><strong>J'ai utilis\u00e9 mon article !<\/strong>\u00a0Veuillez vous assurer que les articles ont \u00e9t\u00e9 soigneusement nettoy\u00e9s avant de les renvoyer, car nous les photographions pour faciliter le traitement. Toutefois, si l'article n'est pas d\u00e9fectueux, nous devrons le renvoyer \u00e0 vos frais.<\/p><p><strong>Je veux essayer la lingerie que j'ai achet\u00e9e :<\/strong>\u00a0Lorsque vous essayez de la lingerie, nous vous recommandons de porter les produits par-dessus des sous-v\u00eatements ou des v\u00eatements afin d'agir comme une barri\u00e8re.<\/p><p>Pour des raisons d'hygi\u00e8ne et de s\u00e9curit\u00e9, nous n'acceptons pas de remboursement ou d'\u00e9change pour les produits de lingerie us\u00e9s, utilis\u00e9s ou endommag\u00e9s. Si vous retournez des articles de lingerie non port\u00e9s, veuillez consulter notre rubrique\u00a0<strong>Articles non utilis\u00e9s<\/strong>\u00a0ci-dessus.<\/p><p><strong>Je renvoie le latex :<\/strong>\u00a0En raison de la nature d\u00e9licate du latex, veuillez choisir la bonne taille et faire preuve de prudence lorsque vous manipulez les v\u00eatements afin de ne pas les d\u00e9chirer.<br \/>Veuillez conserver l'emballage d'origine des produits d\u00e9fectueux ou non d\u00e9sir\u00e9s afin que nous puissions accepter votre retour. Comme pour la lingerie, nous n'acceptons pas les articles port\u00e9s ou salis pour un remboursement ou un \u00e9change.<\/p><h2><strong>Services d'exp\u00e9dition de colis<\/strong><\/h2><p>Si vous signalez des articles manquants ou endommag\u00e9s et que nous pensons raisonnablement que la commande a \u00e9t\u00e9 livr\u00e9e \u00e0 une soci\u00e9t\u00e9 de transport de colis, nous ne proposerons pas de remplacement ou de remboursement. Tucbo n'est pas responsable de tout dommage, d\u00e9faut ou perte survenant sur des commandes livr\u00e9es \u00e0 une soci\u00e9t\u00e9 de transport de colis. Toute commande adress\u00e9e \u00e0 une soci\u00e9t\u00e9 de transport de colis est plac\u00e9e \u00e0 vos propres risques.<\/p><h3><strong>Adresse de livraison erron\u00e9e<\/strong><\/h3><p>Veuillez vous assurer que votre adresse de livraison est \u00e0 jour dans votre compte Tucbo ! Nous ne sommes pas responsables des \u00e9checs de livraison caus\u00e9s par des erreurs du client. Par exemple, si vous nous communiquez accidentellement une adresse de livraison, un num\u00e9ro de contact ou un nom de destinataire erron\u00e9s, nous ne pourrons pas vous rembourser votre commande. Si vous vous rendez compte que vous avez fait une erreur avant que la commande n'ait \u00e9t\u00e9 trait\u00e9e, veuillez nous contacter imm\u00e9diatement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Log In\/Register About Us Discreet Service Delivery Options Returns Policy Contact Tucbo Privacy Policy How To Buy From Tucbo Terms &#038; Conditions Guides Voucher Codes Gift Vouchers Secure Online Payments Cookie Policy Blog&#038;News Basket Refund and Return Policy You have 30 days from the date of purchase to return items to us. Products must be unopened, unused or unworn and have packaging or tags intact. Please note that we cannot offer exchanges. All purchases are covered by our 1-year product guarantee. If anything goes wrong with your product, we&#8217;ll replace it for up to a year after purchase. Information On Returning An Order: How long will my refund take?:\u00a0As soon as we receive your return, we will process your refund or a replacement. During busy periods, such as Christmas, this may take up to 30 days. What do I need to include in my return?\u00a0The complete product(s) with all accessories that were included, all leaflets, cards, instruction manuals and packaging (even for faulty items), as we may not be able to process your replacement without this information. I think my item is faulty!:\u00a0Unless the fault is very apparent, please get in touch with our Customer Care team. Sometimes we can help you solve the issue over the phone or via email, saving you the time having to return it to us! If a fault has been identified, then our team will of course guide you through the returns process. I&#8217;ve used my item!:\u00a0Please ensure that items have been thoroughly cleaned before returning as we photograph them to help with processing. However, if the item is not faulty, we will need to return it at your expense. I want to try on my lingerie purchase:\u00a0When trying on lingerie, we recommend wearing products over underwear or clothing to act as a barrier. For hygiene and safety reasons, we cannot accept refunds or exchanges for worn, used, or damaged lingerie products. If you are returning unworn lingerie items, please see our section on\u00a0Unused Items\u00a0above. I&#8217;m returning latex:\u00a0Due to the delicate nature of latex, please choose your correct size and exercise caution when handling the garments so as not to tear them.Please retain the original packaging for faulty and unwanted products so we can accept your return. As with lingerie, we cannot accept worn or soiled items for a refund or exchange. Parcel forwarding services If you report missing or damaged items, and we reasonably believe the order to have been delivered to a parcel forwarding company, we will not offer a replacement or a refund. Tucbo is not liable for any damage, defect, or loss that occurs to orders delivered to a parcel forwarding company. Any order addressed to a parcel forwarding company is placed at your own risk. Wrong delivery address Please make sure your delivery address is up to date in your Tucbo Account! We are not responsible for failed deliveries caused by customer errors. For example, if you accidentally give us the wrong delivery address, contact number, or recipient name, we will be unable to refund your order. If you realise you&#8217;ve made a mistake before the order has been processed, please contact us straight away.<\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"class_list":["post-44","page","type-page","status-publish"],"acf":[],"_links":{"self":[{"href":"https:\/\/tucbo.com\/fr\/wp-json\/wp\/v2\/pages\/44","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tucbo.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tucbo.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tucbo.com\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/tucbo.com\/fr\/wp-json\/wp\/v2\/comments?post=44"}],"version-history":[{"count":41,"href":"https:\/\/tucbo.com\/fr\/wp-json\/wp\/v2\/pages\/44\/revisions"}],"predecessor-version":[{"id":6978,"href":"https:\/\/tucbo.com\/fr\/wp-json\/wp\/v2\/pages\/44\/revisions\/6978"}],"wp:attachment":[{"href":"https:\/\/tucbo.com\/fr\/wp-json\/wp\/v2\/media?parent=44"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}