{"id":44,"date":"2024-09-09T13:28:16","date_gmt":"2024-09-09T05:28:16","guid":{"rendered":"https:\/\/tucbo.com\/?page_id=44"},"modified":"2025-07-21T15:58:12","modified_gmt":"2025-07-21T07:58:12","slug":"reembolso-devoluciones","status":"publish","type":"page","link":"https:\/\/tucbo.com\/es\/reembolso-devoluciones\/","title":{"rendered":"Pol\u00edtica de devoluciones y reembolsos"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"44\" class=\"elementor elementor-44\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4850cca e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"4850cca\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2543e19 elementor-widget elementor-widget-woocommerce-breadcrumb\" data-id=\"2543e19\" data-element_type=\"widget\" data-widget_type=\"woocommerce-breadcrumb.default\">\n\t\t\t\t\t<nav class=\"woocommerce-breadcrumb\" aria-label=\"Breadcrumb\" data-no-translation=\"\" data-trp-gettext=\"\">Inicio<\/nav>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-390e9bb e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"390e9bb\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-77f45a0 e-con-full elementor-hidden-mobile e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"77f45a0\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a4bf71d elementor-widget-tablet__width-initial wpr-page-list-vertical wpr-pl-badge-center wpr-pl-icon-center elementor-widget elementor-widget-wpr-page-list\" data-id=\"a4bf71d\" data-element_type=\"widget\" data-widget_type=\"wpr-page-list.default\">\n\t\t\t\t\t<div class=\"wpr-page-list-wrap\"><ul class=\"wpr-page-list\"><li class=\"wpr-page-list-item elementor-repeater-item-78636b8 wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-\"><div><a  href=\"https:\/\/tucbo.com\/es\/login-register\/\" target=\"_blank\" rel=\"nofollow\" class=\"wpr-no-pointer wpr-pl-title\">Conectarse\/Registrarse<\/a><\/div><\/li><li class=\"wpr-page-list-item elementor-repeater-item-1e3929e wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-\"><div><a  href=\"https:\/\/tucbo.com\/es\/ayuda\/\" target=\"_blank\" rel=\"nofollow\" class=\"wpr-no-pointer wpr-pl-title\">Qui\u00e9nes somos<\/a><\/div><\/li><li class=\"wpr-page-list-item elementor-repeater-item-398910b wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-\"><div><a  href=\"https:\/\/tucbo.com\/es\/servicio-discreto\/\" target=\"_blank\" rel=\"nofollow\" class=\"wpr-no-pointer wpr-pl-title\">Servicio discreto<\/a><\/div><\/li><li class=\"wpr-page-list-item elementor-repeater-item-2c91efa wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-\"><div><a   class=\"wpr-no-pointer wpr-pl-title\">Opciones de entrega<\/a><\/div><\/li><li class=\"wpr-page-list-item elementor-repeater-item-ede3842 wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-\"><div><a  href=\"https:\/\/tucbo.com\/es\/reembolso-devoluciones\/\" target=\"_blank\" rel=\"nofollow\" class=\"wpr-no-pointer wpr-pl-title\">Pol\u00edtica de devoluciones<\/a><\/div><\/li><li class=\"wpr-page-list-item elementor-repeater-item-66863f4 wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-\"><div><a  href=\"https:\/\/tucbo.com\/es\/pongase-en-contacto-con\/\" target=\"_blank\" rel=\"nofollow\" class=\"wpr-no-pointer wpr-pl-title\">Contactar con Tucbo<\/a><\/div><\/li><li class=\"wpr-page-list-item elementor-repeater-item-1d5b492 wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-\"><div><a  href=\"https:\/\/tucbo.com\/es\/politica-de-privacidad\/\" target=\"_blank\" rel=\"nofollow\" class=\"wpr-no-pointer wpr-pl-title\">Pol\u00edtica de cookies<\/a><\/div><\/li><li class=\"wpr-page-list-item elementor-repeater-item-b4d8c39 wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-\"><div><a   class=\"wpr-no-pointer wpr-pl-title\">C\u00f3mo comprar en Tucbo<\/a><\/div><\/li><li class=\"wpr-page-list-item elementor-repeater-item-96956e7 wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-\"><div><a   class=\"wpr-no-pointer wpr-pl-title\">Condiciones generales<\/a><\/div><\/li><li class=\"wpr-page-list-item elementor-repeater-item-c5dd11c wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-\"><div><a   class=\"wpr-no-pointer wpr-pl-title\">Gu\u00edas<\/a><\/div><\/li><li class=\"wpr-page-list-item elementor-repeater-item-62fc213 wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-\"><div><a   class=\"wpr-no-pointer wpr-pl-title\">C\u00f3digos promocionales<\/a><\/div><\/li><li class=\"wpr-page-list-item elementor-repeater-item-dbab9c7 wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-\"><div><a   class=\"wpr-no-pointer wpr-pl-title\">Cheques regalo<\/a><\/div><\/li><li class=\"wpr-page-list-item elementor-repeater-item-c845b2e wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-\"><div><a  href=\"https:\/\/tucbo.com\/es\/pagos-seguros-en-linea\/\" target=\"_blank\" rel=\"nofollow\" class=\"wpr-no-pointer wpr-pl-title\">Pagos seguros en l\u00ednea<\/a><\/div><\/li><li class=\"wpr-page-list-item elementor-repeater-item-4dedf8b wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-\"><div><a  href=\"https:\/\/tucbo.com\/es\/politica-de-cookies\/\" target=\"_blank\" rel=\"nofollow\" class=\"wpr-no-pointer wpr-pl-title\">Pol\u00edtica de cookies<\/a><\/div><\/li><li class=\"wpr-page-list-item elementor-repeater-item-06079d0 wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-\"><div><a   class=\"wpr-no-pointer wpr-pl-title\">Blog&amp;Noticias<\/a><\/div><\/li><li class=\"wpr-page-list-item elementor-repeater-item-7f75aa6 wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-\"><div><a  href=\"https:\/\/tucbo.com\/es\/carro\/\" target=\"_blank\" rel=\"nofollow\" class=\"wpr-no-pointer wpr-pl-title\">Cesta<\/a><\/div><\/li><\/ul><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1453b98 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"1453b98\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6bb6c1b e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"6bb6c1b\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b25e419 elementor-widget elementor-widget-text-editor\" data-id=\"b25e419\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h1><strong>Pol\u00edtica de devoluciones y reembolsos<\/strong><\/h1><p>Dispone de 30 d\u00edas a partir de la fecha de compra para devolvernos los art\u00edculos.<\/p><p>Los productos deben estar sin abrir, sin usar y con el embalaje o las etiquetas intactos. Tenga en cuenta que no podemos ofrecer cambios.<\/p><p>Todas las compras est\u00e1n cubiertas por nuestra garant\u00eda de producto de 1 a\u00f1o. Si algo va mal con su producto, se lo reemplazaremos hasta un a\u00f1o despu\u00e9s de la compra.<\/p><h2><strong>Informaci\u00f3n sobre la devoluci\u00f3n de un pedido:<\/strong><\/h2><p><strong>\u00bfCu\u00e1nto tardar\u00e1 mi devoluci\u00f3n?<\/strong>\u00a0Tan pronto como recibamos su devoluci\u00f3n, procesaremos su reembolso o un reemplazo. En periodos de mucho trabajo, como Navidad, esto puede tardar hasta 30 d\u00edas.<\/p><p><strong>\u00bfQu\u00e9 tengo que incluir en mi declaraci\u00f3n?<\/strong>\u00a0El producto o productos completos con todos los accesorios incluidos, todos los folletos, tarjetas, manuales de instrucciones y embalajes (incluso de los art\u00edculos defectuosos), ya que es posible que no podamos tramitar su sustituci\u00f3n sin esta informaci\u00f3n.<\/p><p><strong>Creo que mi art\u00edculo es defectuoso:<\/strong>\u00a0A menos que el fallo sea muy evidente, ponte en contacto con nuestro equipo de Atenci\u00f3n al cliente. A veces podemos ayudarle a resolver el problema por tel\u00e9fono o por correo electr\u00f3nico, lo que le ahorrar\u00e1 tener que devolv\u00e9rnoslo. Si se ha identificado un fallo, nuestro equipo le guiar\u00e1, por supuesto, a trav\u00e9s del proceso de devoluci\u00f3n.<\/p><p><strong>\u00a1He usado mi art\u00edculo!:<\/strong>\u00a0Aseg\u00farese de que los art\u00edculos se han limpiado a fondo antes de devolverlos, ya que los fotografiamos para facilitar el proceso. Sin embargo, si el art\u00edculo no est\u00e1 defectuoso, tendremos que devolverlo a su cargo.<\/p><p><strong>Quiero probarme la lencer\u00eda que he comprado:<\/strong>\u00a0Cuando te pruebes lencer\u00eda, te recomendamos que lleves los productos por encima de la ropa interior o de la ropa para que act\u00faen como barrera.<\/p><p>Por razones de higiene y seguridad, no podemos aceptar devoluciones ni cambios de productos de lencer\u00eda desgastados, usados o da\u00f1ados. Si va a devolver art\u00edculos de lencer\u00eda no usados, consulte nuestra secci\u00f3n sobre\u00a0<strong>Art\u00edculos no utilizados<\/strong>\u00a0arriba.<\/p><p><strong>Devuelvo el l\u00e1tex:<\/strong>\u00a0Debido a la naturaleza delicada del l\u00e1tex, elija su talla correcta y tenga cuidado al manipular las prendas para no romperlas.<br \/>Conserve el embalaje original de los productos defectuosos o no deseados para que podamos aceptar su devoluci\u00f3n. Al igual que con la lencer\u00eda, no podemos aceptar art\u00edculos desgastados o sucios para su reembolso o cambio.<\/p><h2><strong>Servicios de env\u00edo de paquetes<\/strong><\/h2><p>Si nos informa de que faltan art\u00edculos o est\u00e1n da\u00f1ados y creemos razonablemente que el pedido ha sido entregado a una empresa de paqueter\u00eda, no le ofreceremos un reemplazo ni un reembolso. Tucbo no se hace responsable de ning\u00fan da\u00f1o, defecto o p\u00e9rdida que se produzca en los pedidos entregados a una empresa de paqueter\u00eda. Cualquier pedido dirigido a una empresa de paqueter\u00eda se realiza bajo su propia responsabilidad.<\/p><h3><strong>Direcci\u00f3n de entrega incorrecta<\/strong><\/h3><p>Aseg\u00farese de que su direcci\u00f3n de entrega est\u00e1 actualizada en su cuenta de Tucbo. No nos hacemos responsables de las entregas fallidas causadas por errores del cliente. Por ejemplo, si accidentalmente nos das una direcci\u00f3n de entrega, un n\u00famero de contacto o un nombre de destinatario incorrectos, no podremos reembolsarte el pedido. Si se da cuenta de que ha cometido un error antes de que se haya procesado el pedido, p\u00f3ngase en contacto con nosotros inmediatamente.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Log In\/Register About Us Discreet Service Delivery Options Returns Policy Contact Tucbo Privacy Policy How To Buy From Tucbo Terms &#038; Conditions Guides Voucher Codes Gift Vouchers Secure Online Payments Cookie Policy Blog&#038;News Basket Refund and Return Policy You have 30 days from the date of purchase to return items to us. Products must be unopened, unused or unworn and have packaging or tags intact. Please note that we cannot offer exchanges. All purchases are covered by our 1-year product guarantee. If anything goes wrong with your product, we&#8217;ll replace it for up to a year after purchase. Information On Returning An Order: How long will my refund take?:\u00a0As soon as we receive your return, we will process your refund or a replacement. During busy periods, such as Christmas, this may take up to 30 days. What do I need to include in my return?\u00a0The complete product(s) with all accessories that were included, all leaflets, cards, instruction manuals and packaging (even for faulty items), as we may not be able to process your replacement without this information. I think my item is faulty!:\u00a0Unless the fault is very apparent, please get in touch with our Customer Care team. Sometimes we can help you solve the issue over the phone or via email, saving you the time having to return it to us! If a fault has been identified, then our team will of course guide you through the returns process. I&#8217;ve used my item!:\u00a0Please ensure that items have been thoroughly cleaned before returning as we photograph them to help with processing. However, if the item is not faulty, we will need to return it at your expense. I want to try on my lingerie purchase:\u00a0When trying on lingerie, we recommend wearing products over underwear or clothing to act as a barrier. For hygiene and safety reasons, we cannot accept refunds or exchanges for worn, used, or damaged lingerie products. If you are returning unworn lingerie items, please see our section on\u00a0Unused Items\u00a0above. I&#8217;m returning latex:\u00a0Due to the delicate nature of latex, please choose your correct size and exercise caution when handling the garments so as not to tear them.Please retain the original packaging for faulty and unwanted products so we can accept your return. As with lingerie, we cannot accept worn or soiled items for a refund or exchange. Parcel forwarding services If you report missing or damaged items, and we reasonably believe the order to have been delivered to a parcel forwarding company, we will not offer a replacement or a refund. Tucbo is not liable for any damage, defect, or loss that occurs to orders delivered to a parcel forwarding company. Any order addressed to a parcel forwarding company is placed at your own risk. Wrong delivery address Please make sure your delivery address is up to date in your Tucbo Account! We are not responsible for failed deliveries caused by customer errors. For example, if you accidentally give us the wrong delivery address, contact number, or recipient name, we will be unable to refund your order. If you realise you&#8217;ve made a mistake before the order has been processed, please contact us straight away.<\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"class_list":["post-44","page","type-page","status-publish"],"acf":[],"_links":{"self":[{"href":"https:\/\/tucbo.com\/es\/wp-json\/wp\/v2\/pages\/44","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tucbo.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tucbo.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tucbo.com\/es\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/tucbo.com\/es\/wp-json\/wp\/v2\/comments?post=44"}],"version-history":[{"count":41,"href":"https:\/\/tucbo.com\/es\/wp-json\/wp\/v2\/pages\/44\/revisions"}],"predecessor-version":[{"id":6978,"href":"https:\/\/tucbo.com\/es\/wp-json\/wp\/v2\/pages\/44\/revisions\/6978"}],"wp:attachment":[{"href":"https:\/\/tucbo.com\/es\/wp-json\/wp\/v2\/media?parent=44"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}